Help & Info
Important order information please read:
Monday - Thursday 7:30am - 6:00pm
Friday 7:30am - 3:45pm
Saturday & Sunday Closed
Daily Buyback Hours:
Buyback closes 1 hour before the store
You can find textbook information by visiting our homepage and clicking on the "textbooks" or "booklist" link or by visiting the college's searchable class schedule and looking up your class.
1) For all internet order questions please email email@example.com or call 714-732-5043. Remember to include your name and order number with any correspondence
2) Textbook orders shipping out of state MUST provide a valid student ID number. We will contact you for your student ID number, your order will be cancelled without a valid student ID.
3) We can not ship to a P.O. box, please provide a physical address for shipping orders.
4) COSMO textbook bundles can not be shipped, please select in store pickup as shipping method.
5) Selecting an out of stock title and no substitutions will result in delay or cancellation of your order.
6) eBooks can be purchased by clicking on the eTextbooks banner on our homepage under Our Affiliates. Please see our FAQ, http://bookstore.fullcoll.edu/t-faq.aspx ,for more information on eBooks.
7) Orders can take up to 2 business days to be processed. The receipt email does not indicate your order is ready for pickup. You will receive a separate email stating that your order is ready for pickup or has shipped, bring a copy of this e-mail when you come to pick up your order.
8) Please remember to bring your Receipt with you for any returns.
The Fullerton College Bookstore accepts VISA, MasterCard, & Discover for online orders.
What Kind of Information do we collect?
Fullerton College Bookstore may collect personally identifiable information, such as your name. If you purchase Fullerton College Bookstore's products and services, we collect billing and credit card information. This information is used to complete the purchase transaction. We may gather additional personal or non-personal information in the future.
Information about your computer hardware and software may be automatically collected by Fullerton College Bookstore. This information can include: your IP address, browser type, domain names, access times and referring website addresses. This information is used for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the Fullerton College Bookstore website.
Fullerton College Bookstore encourages you to review the privacy statements of websites you choose to link to from Fullerton College Bookstore so that you can understand how those websites collect, use and share your information. Fullerton College Bookstore is not responsible for the privacy statements or other content on websites outside of the Fullerton College Bookstore website.
How will we use your personal information?
Fullerton College Bookstore collects and uses your personal information to operate its website(s) and deliver the services you have requested. Fullerton College Bookstore does not use your personally identifiable information to inform you of other products or services available from Fullerton College Bookstore and its affiliates without your expressed consent. Fullerton College Bookstore does not sell, rent or lease its customer lists to third parties. Fullerton College Bookstore may share data with trusted partners to help perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to Fullerton College Bookstore, and they are required to maintain the confidentiality of your information. Fullerton College Bookstore may keep track of the websites and pages our users visit within Fullerton College Bookstore, in order to determine what Fullerton College Bookstore services are the most popular. This data is used to deliver customized content and advertising within
Fullerton College Bookstore to customers whose behavior indicates that they are interested in a particular subject area. Fullerton College Bookstore will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to protect the personal safety of users of Fullerton College Bookstore, or the public.
How do we protect your personal information?
Fullerton College Bookstore secures your personal information from unauthorized access, use or disclosure. When personal information (such as a credit card number) is transmitted to other websites, it is protected through the use of encryption, such as the Secure Sockets Layer (SSL) protocol.
How do I Opt-Out & Unsubscribe?
We respect your privacy and give you an opportunity to opt-out of receiving announcements of certain information. Users may opt-out of receiving any or all communications from Fullerton College Bookstore by contacting us here:
- Web page:http://bookstore.fullcoll.edu
- Email: firstname.lastname@example.org
- Phone: 714-992-7008
How do I contact the bookstore?
Fullerton College Bookstore welcomes your questions or comments regarding this Statement of Privacy. If you believe that Fullerton College Bookstore has not adhered to this Statement, please contact Fullerton College Bookstore at:
Fullerton College Bookstore
330 E Chapman Ave
Fullerton, California 92832
Email Address: email@example.com
Telephone number: 714-992-7008
Changes to this Statement
Fullerton College Bookstore will occasionally update this Statement of Privacy. Fullerton College Bookstore encourages you to periodically review this Statement to be informed of how Fullerton College Bookstore is protecting your information.
Effective as of December 19, 2011
Fullerton College Bookstore
All Returns Must be Accompanied by an ORIGINAL FC Bookstore Receipt.
TEXTBOOKS for Spring and Fall semesters are refundable within FIVE BUSINESS DAYS of the start of the term as posted on the receipt and in bookstore. Textbooks for dropped classes in the Spring and Fall semesters can be returned WITH POOF of DROPPED CLASS until the last day to withdraw and qualify for a refund as listed in the class schedule. Summer textbooks are refundable within FIVE BUSINESS DAYS of the start of Summer term. New texts MUST be in NEW condition.
Any ORIGINAL Shrink-wrap must be intact on books sold shrink-wrapped.
TEXTBOOKS purchased after the normal returns period for Fall or Spring semestermay be returned within one business day only. Any exceptions that may be granted to the textbook returns policy will be subjected to a 20% restocking fee.
Textbook special orders are not refundable.
There are no refunds on texts purchased in the last two weeks of any semester.
RESTOCKING FEE: A restocking fee equal to 10% of the retail purchase price will be assessed to all textbook returns. The fee will be waived in case of dropped / changed class, proof required, or if the incorrect textbook was purchased and is exchanged for correct book. Restocking fee does not apply toin-store rental titles or ebooks.
The restocking fee applies to textbooks only, standard returns policy in effect for all other items.
ELECTRONICS are refundable within five days of purchase ONLY if package is not opened and in completely new condition. Manufacturers’ warranties and policies will prevail over posted policy.
Defective items are tested and replaced, not refunded.
TEST FORMS, GENERAL BOOKS, GREETING CARDS, CUSTOM MATERIALS, ART PAPER, GOGGLES, KITS, CLEARANCE ITEMS, FEE CARDS, FOODS AND BEVERAGES
are not returnable.
CLOTHING, SUPPLIES, and GIFTWARE are returnable within seven days if unopened and
in new condition, with tags attached.
SOFTWARE and COMPUTER ITEMS are not returnable.
CREDIT CARD purchases may only be credited to the SAME card as charged to. Please have card available to process as card numbers are not retained on the receipt per California Law.
CHECK PURCHASES less than TEN days old will be refunded with a credit voucher. It is redeemable
for a cash refund TEN working days after the day of original purchase.
FC BOOKSTORE GIFT CARD PURCHASES will be refunded on to a Gift Card for amounts over $10.
-Checks must be local, imprinted, for the amount of purchase only.
Fullerton College Student Perm. ID required for all checks.
-Signed cards with the Visa, Mastercard and Discover logos accepted with Valid Photo ID (person named on card must be present).
ALL RETURNS MUST be accompanied by the ORIGINAL Fullerton College Bookstore Receipt
(no exceptions) Returns policy subject to change. See our website for most up to date policy.